From WhatsApp to before-and-after photos, the way homeowners expect to reach and vet tradespeople has changed fast, and providers who keep up are winning more work.
Around the world, homeowners are moving away from word-of-mouth referrals toward verified online platforms, and South Africa’s trades industry is now part of that same shift.
Whether it’s a client call to walk through a quote or a quick team huddle before the day starts, how you run these conversations shapes whether jobs go smoothly and lead to repeat business.